FAQ - Ask Support

Solutions to Frequently Asked Questions

Please see if you have any of these issues before contacting the support team.

My quiz is not loading

If you quiz is not loading, this could mean your web browser is out of date.
Please LOG OUT and update your browser.
After you update your browser, please close the browser entirely (not just the tab).
Then re-open and log back in.
Your quiz should then load properly.

My audio and video are out of sync
If you video and audio are out of sync or if the video start playing and you hear the audio twice that is caused by you browser. We noticed that this is happening in some Internet Explorer versions for no apparent reason.

We recommend you switch to a different browser perhaps Google Chrome. Please do not forget to LOG OUT before you switch to a new browser.

My videos are taking too long to load

RealEstateU videos are hosted on a very robust video hosting platform.
Video loading issues may be due to your internet connection and/or browser.

As a test, please try loading the videos on a different browser or device.

Also have in mind that the videos are playing in HD. If you are on a computer, you can click on the HD blue icon on the video’s bottom right corner to switch the HD off.  This will allow the videos to load faster.

Why can't I open the lessons in the NYS Salesperson course and it says to go back to the previous lesson?
All the lessons pertaining to the NYS 75 hour Salesperson course are locked in a sequence. That means that you will not be able to skip ahead in the course and you will have to start the course with the Orientation section.

Each topic/lesson has a timer and a Mark Complete button. When the timer runs out your can click on the Mark Complete button to move on in the course.

The topic/lesson timer seems to take too long to run out. Why is that?
If you are using an Apple device like the macbook you might have noticed that with the latest updates to the mac OS there were problems where the laptop wifi keeps loosing connection to the internet.

You could try disabling the bluetooth of the macbook as it seems that it interferes with the wifi connector.
Again this has nothing to do with the course and the problem could be related to your device after the latest Apple software updates.

You can also try using a different browser (Google Chrome for example) and if the same thing is happening then please pay close attention to your mac’s wifi connector.

Why isn't my progress registering on my Android device?
On some Android devices when you play a video on the default browser it will not allow you to close properly the video. It would open the video in a new window however when you are done with playing a video it will take you back to the same topic or lesson forcing to stay in once place.

This problem is related to your default Android browser.

The solution is to go to the Android market and download a new browser, perhaps Google Chrome or Mozilla Firefox.
Login in the course using the new browser and the problem should be resolved.

Where is the book in the NYS Salesperson course?
We are providing a 200 page PDF booklet which you can find in the Orientation section under Supporting Documents and it contains all the documents covered in the course.
It is not mandatory that you download this PDF as the material is covered throughout the course as well.

If you do want to download the PDF then please allow for 3-5 minutes for the PDF link to load as the file is large.

I cannot log in / I am not properly logged in

If you cannot login  in your account please read these details. This is most probably a simple browser caching issue.

When you are logged into the course you are supposed to see the course progress bar together with the course menu on the right side of the screen. Also you are supposed to see “My Account” on top menu bar instead of “Login”.

If you click on Login and it says that you are already logged in then this is a problem with your Browser caching.

If you are using a computer here is the solution:

1. Please delete all the Browser history, caches and cookies

2. CLOSE THE BROWSER!

3. Log back in and resume your studying.

 

If you are using an Ipad here is the solution:

Deleting the history+caches+cookies on an Ipad requires a few more steps than just deleting them on a regular browser on a computer or laptop. Here is a quick 1 minute video from YouTube, specifically for how to delete your caches on an iPad: How to delete history, cashes & cookies on an IPad

 

IMPORTANT!

Also when you are done learning for the day please LOG OUT every time! Do not just close the browser window. Each browser is a bit different and remembers caches and cookies in its own way, so that is why it important to LOG OUT when you are done studying for the day.

If this does not solve your problem please write to us at support@realestateu.tv

I cannot see my progress I made in the course

When you “Mark Complete” a topic or a lesson you are supposed to see a green mark. If you are loggin in and you don’t see the already marked section that means you are not fully logged in and this is most probably a simple browser caching issue.

When you are logged into the course you are supposed to see the course progress bar together with the course menu on the right side of the screen. Also you are supposed to see “My Account” on top menu bar instead of “Login”.

If you click on Login and it says that you are already logged in then this is a problem with your Browser caching.

If you are using a computer here is the solution:

1. Please delete all the Browser history, caches and cookies

2. CLOSE THE BROWSER!

3. Log back in and resume your studying.

 

If you are using an Ipad here is the solution:

Deleting the history+caches+cookies on an Ipad requires a few more steps than just deleting them on a regular browser on a computer or laptop. Here is a quick 1 minute video from YouTube, specifically for how to delete your caches on an iPad: How to delete history, cashes & cookies on an IPad

 

IMPORTANT!

Also when you are done learning for the day please LOG OUT every time! Do not just close the browser window. Each browser is a bit different and remembers caches and cookies in its own way, so that is why it important to LOG OUT when you are done studying for the day.

If this does not solve your problem please write to us at support@realestateu.tv

I am using an IPad and I cannot log in

If you cannot login using an Ipad you most probably have to delete your history, caches and cookies. Deleting these on an Ipad requires a few more steps than just deleting them on a regular browser on a computer or laptop.

Here is a quick 1 minute video from YouTube, specifically for how to delete your caches on an iPad: How to delete history, cashes & cookies on an IPad

Please pay close attention to the fact that after you delete the history, caches and cookies from Settings you will also have to close the idle browser. Everything is explained in the video.

At the end of the video when closing the idle browser your are supposed to double click on the home button and then you will see which programs are running idle on your IPad. You will need to close your Safari. After the latest IOS updates you will not see a red minus sign so to close an idle window you just swipe that window UP and it closes.

Then re-open your browser and login in your RealEstateU account and everything should work.

Also when you are done learning for the day please LOG OUT every time! Do not just close the browser window. Each browser and devices is a bit different and remembers caches and cookies in its own way, so that is why it important to LOG OUT when you are done studying for the day.

If this does not solve your problem please write to us at support@realestateu.tv

Can I change my password?

For security reasons we do not allow users to change their passwords.

I have a question about the course. Who can help me?

If you have questions regarding the course material, please email the course instructor, Andrew Anic, at:
instructor@realestateu.tv

If you have questions regarding technical support, please email our support team at:
support@realestateu.tv

Your questions will be answered within 24 hours. Working hours are from 9am-5pm EST, Monday through Friday.

How long do I have to complete the NY Real Estate Salesperson course?

Students have 12 months to complete the course (including the proctored final exam).

This is mandated by the NYS Department of State. According to section 176.25 of Article 12-A NYS Real Property Law, “the student must successfully complete a distance learning course within 12 months of starting the program. This includes the passing of the school’s final examination.”

After completing the course, a student will be allowed to access their course results for up to 6 months.

What is RealEstateU's refund policy?

All courses are eligible for a refund within 30 days of purchase, and only if the user has NOT completed more than 50% of the course. Refunds are subject to a $20 Administrative Fee.

If you are looking for a refund please email us with your full name and email you used to sign up for your account. We would appreciate if you also state the reason you are asking for a refund.

 

Subscribers looking to obtain a refund for course(s) purchased thorough Groupon and/or Living Social will have to contact Groupon and/or Living Social to obtain a refund in accordance with their refund policy.

Who created the course material?

Real Estate U collaborates with top professionals in the real estate industry. Each of our instructors are experts in their own field and they provide plethora of useful and practical information for our students. To see our expert team please visit the Instructors Page.

Is your school approved? How can I check the accreditation?
All of RealEstateU’s licensing, post licensing and continuing education courses are submitted and approved by appropriate state governing body.

New York Law requires that any online course be approved by both the State and Arello.

State Approved:
You can perform a search under eAccessNY:
https://appext20.dos.ny.gov/nydos/searchByName.do
Under ‘Search by Organization’ type in:
Real Estate U

Alternatively you can go to this link: http://www.dos.ny.gov/about/contact.asp?DCode=LCNS
To verify our good standing please go under the Division of Licensing Services.
Call and ask about Real Estate U Online and the 75 hour Salesperson License course.
The approved course number is F01038.

 

Arello Approved:
https://www.arello.org/index.cfm/programs/distance-education/course-search/
In the search you can put for the Course Number: 5821
Then scroll down and you will see the certification.

Can I use my current license to get license in another state?

Some states have a reciprocity policy in place where one can use the license to work in a different state. Each state handles reciprocity differently. We encourage individuals who are licensed in a state and desire to become licensed in additional states to contact the target state regulator body for details.

I received an Error. The course pages it is not found, what do i do now?

Please refresh the page. It should display proper.

Why does it take so long for my page to load?

The server might be overloaded with requests so please come back in a few minutes and try again.

I received this message: “Error establishing a database connection” What should I do?

The Apache server might be rebooting. Please come back in a few minutes and try again.